INFORMATION

ABOUT US

Gazella has elegance and energy. She is like a passing twinkle of undying moment.
She is like a dance. The dance controls me.

 

We want to be at the place where air is electric by your motion. Your dance style is our inspiration. When you dance Gazella is with you.

 

Feel what the dancer feels and give his dance an experience. Be his own hunger. Always find new ways. This is our vision.

 

Our designer team works on Gazella presence in Europe to be successful and please her audience.

 

We will visit you at a dance competition to touch our Gazella and take care of her. We believe that she will find the essential place.

DATA PROTECTION POLICY

DATA PROTECTION POLICY
  • Personal data (e.g. name, address, telephone number, e-mail, bank details, ICO, DIC etc.) that are included in the order or told during the new costumer registration are considered as discreet and are protected against abuse to the highest standards.
  • Personal data will not be shared with the third party for the marketing purposes except the bank, the carrier etc. who are involved in your order.
  • In case you would like to delete your account you need to contact us via email info@gazella.cz - your request will be processed without delay!

TERMS & CONDITIONS

Introductory provisions

 

Terms & conditions below are valid for online purchase www.gazella.eu. Terms & conditions specify seller rights and duties (supplier) and buyer rights and duties (costumer).

 
Order and purchase agreement
 
  • The costumer acknowledges that incorrect or partial personal details might discredit supplier reputation and the costumer might be incurred to prosecution.
  • All orders are weighty purchases. If you would like to cancel your order for any reason you need to inform us without delays to discontinue your order in time. Placing the order the costumer gives his consent with those terms & conditions including Returns policy.
  • The order is a base (draft) for purchase agreement. Purchase agreement sets in when the costumer takes the ordered items over at the address given in a registration form.
  • The costumer must register online before making the order. The costumer agrees that all details are faithful and valid. The costumer agrees that the supplier can collect and archive costumer data and his orders.
  • The supplier has right to verify data given in the registration form before the supplier supplies the ordered items.
  • In case giving incorrect and incomplete data in the registration form the supplier can be misled. As a result the items might not be delivered. The costs resulting incorrect order (packaging, wasting delivery to the address and back) will be claimed from the costumer.
  • In case giving untrue data in the registration form (e.g. place of delivery, name, contact address and telephone number) might harm the company name www.gazella.eu, the costumer might be prosecuted for harming the company name and its reputation.
  • The supplier agrees to protect all personal data provided in the registration form. Provided data will be used only for supplier demand according to personal data security law.
  • The items will be owned by the costumer only in case paying prearranged purchase price and at the moment of taking items over at the costumer address.
  • In case you would like to cancel your order you need to contact us immediately on the telephone number +420 541 249 116 or via email info@gazella.cz .
 
ITEM PRICE
 
  • The price for each item is given for each item separately and it is given in the order.
  • All prices in the shop are final including VAT 21% and recycle tax PHE.
 
ITEM DETAILS

 

The name of item and its details are given for each item.

 
PRICE VALIDITY

 

Gazella.cz makes the best to keep stable prices for all items. The prices for most items are always stable and if there is a price discount the costumer will be informed in advance even in case the costumer has already ordered the item for standard price. In case the ordered item has increased in price the costumer will be informed about it immediately and the costumer can decide if He wants the order to be processed or not.

 
PURCHASE ORDER

 

Once the order is completed a order copy will be sent into your e-mail. If you do not receive this e-mail you might have given an incorrect e-mail address or you have not completed the ordering correctly.

 
ORDER VERIFICATION
 
  • In case the order will be above 200 Eur we will confirm the order by phone.
  • After confirmation the order will be processed.
 
METHOD OF PAYMENT
 
  • Currently you are able to pay by bank transfer for account of Fio bank number:
    IBAN: CZ7520100000002500385102,
    SWIFT: FIOBCZPPXXX
     Bank address: Fio Banka a.s., V Celnici 1028/10, 117 21 Praha 1, Czech Republic
  • When you choose to pay by bank transfer the costumer receive information to the e-mail (given at registration). In terms of given information the costumer will make a payment by bank transfer. You need to give “variable symbol” which identify the payment.
  • The items will be delivered after the supplier account is credited.
 
DELIVERY TERMS
 
  • If the items are sent to the costumer address we will charge the costumer delivery and packaging : Slovak republic: 8,80 EUR, bigger items 14 EUR, European Union 14EUR (depending on country and weight of package)
  • The delivery fee can be adjusted by the distance of the country the goods are dispatched to.
  • If we have the items in stock, we will send them to the costumer address at latest 2 working days after we received the payment.
  • All the items we dispatch by Czech post (unless provided otherwise) are to be received within 5 working days depending on the country of destination.
  • If the items are not in stock, we will inform the costumer immediately by e-mail or phone.
  • The packages will be sent by shipping company Czech post.
 
GUARANTEE AND CERTIFICATE OF GUARANTEE
 
  • Guarantee is valid when the costumer receives the items.
  • Guarantee for all the items follows law No.136/2005 Sb.. Unless provided otherwise the guarantee is for 2 years. If the item has a certificate of guarantee is displayed at the day the costumer pay for the item. If there is not a certificate of guarantee, a tax certificate is considered as a certificate of guarantee.
  • The costumer will receive a certificate of guarantee or a tax certificate together with the ordered items.
  • Guarantee is not valid for the worn items (or their parts) because of using. In this case shorter item life time will not be considered as a fault and can not be claimed.
 
RESCINDING THE CONTRACT
 
  • The costumer has the right to rescind the contract in case that the supplier fails to accomplish all delivery terms.
  • The costumer who does not buy the items for his business purpose, has a right according to civil code § 53, par. 7 a § 54 to rescind the contract up to 14 days since the delivery has been completed.
 
SUPPLIER RIGHT TO RESCIND THE CONTRACT

 

The supplier has the right to rescind the contract to the moment of sending items and only in case of no availability of items or large alteration of item price. Before rescinding the supplier agrees to contact the costumer to discuss the next action.

 
PROCESS OF RESCINDING THE CONTRACT
 
  • In case rescinding the contract the contract will be canceled and the costumer will refund all the costs to the supplier or the supplier will refund all the costs to the costumer.
  • If the costumer would like to rescind the contract, the costumer must inform the supplier either by phone on phone number: +420 541 249 116, by online contact form or by post. It needs to be given an order number, variable symbol, purchase date and provide purchase certificate.
  • If the costumer has already received and taken over the items, the costumer will send the items back to the supplier shop without using or wearing them in the original packaging. The supplier will consider the return item condition immediately.
  • If the items have been returned damaged, the costumer must refund the costs relating to the item damage (partial return item, damaged packaging, worn out items etc.)

The supplier in case rescinding must refund the money or part of the money for the items that have been already paid by the costumer. Purchase price or the part of it will be paid to the costumer as soon as possible, at latest 30 days after returning items.

RETURNS POLICY

RETURNS POLICY
 
  • The costumer is obliged to check through the items immediately after the items have been delivered and announce to the supplier any eventual found faults. The costumer needs to contact us via email info@gazella.cz or telephone number +420 541 249 116. .
  • During the claiming the costumer must send all the documents that were provided with the claim items e.g. an invoice, a certificate of guarantee etc.. The costumer must return the claim items as they were given.
  • If the return items are sent by post They need to be sent by recorded delivery with the insurance to the value of items.
  • The supplier after receiving the return items will process the claim immediately or make a report about the claim progression to the costumer.
  • Once you contact us according to a return goods we send you information about the next step (address of the nearest accredited service centre or address where you send the return items or you could bring the return items to our stoned salesroom). In case of the valid claim the costumer is entitled to get postage back in full. In case of the invalid claim the costumer is not entitled to get the costs back incurred by returning items and at the same time the supplier is not entitled to get the costs back (if it’s a repeatable unfounded claim from a costumer side it would be considered as abuse of power).
  • You could contact us on +420 541 249 116 we help you with your problem.
  • The supplier does not take any responsibility for damage because of using the items, unauthorized use or external events and incorrect pointerling. All those damages are not covered by warranty.

HOW TO SHOP

Registration
 

Your registration must be completed correctly to carry out your order and to get a tax certificate. You can change you details anytime. Your username and password must be kept safely. With your costumer account you might get some discounts and benefits in future in well-prepared costumer system www.gazella.eu.

 
Selection of items

 

You find or choose items by browsing through sections and through all the items (on the left side menu you choose a particular section or sub-section) or you can use searching.

 
Items search

 

Full-text searching operates with the whole text and browses our website. Searching is situated in the centre on the left side.

 
Dropping items into the basket

 

Once you have chosen items, press the button ADD TO BASKET. When you want to login into basket you need to press the button in the top right corner BASKET. You can change the number of items or remove items.

 
Dispatching the order

 

Once you have added items into basket, you press the button BASKET. If you have finished shopping you need to press the button CONTINUE. Your personal data from registration e.g. name, surname, address, phone number, e-mail will match with your order. You need to give 2 addresses (delivery, invoice address). By pressing the button TO STORE you will become our costumer and we do our best to satisfy you.

 
Checking your order

 

If you completed the order you can check the situation when you login into the shop. You need to press the button "YOUR PROFIL - ORDERS" right on the top.

 
NOTE

 

You can add a short note to every order you make to notice your specific request or wish with this particular order.

 
After completing the order

 

Once you have completed the order we do our best. You will receive an order copy on you e-mail that was given during the registration. If you do not receive this e-mail, you either have not completed your order correctly or you have given incorrect e-mail.

 
Items delivery

 

Delivery hours are between 8:00-16:00 depending where you live. More information about delivery services you find in section delivery.

 
Personal collection

 

Once your order is confirmed by e-mail or phone, opening hours in our shop are 9:00-16:00 at the address:
Zenone, s.r.o.
Cejl 72
602 00 Brno

 

Help

 

If you need help please do not hesitate to send us an e-mail on
info@gazella.cz ,   info@zenone.cz

or give us a call on
+420 541249116

DELIVERY TERMS

You will become our costumer after your order is completed and we do our best to satisfy you.
 
DELIVERY TERMS
 
  • If the items are sent to the costumer address we will charge the costumer delivery and packaging Slovak republic: 8,80 Eur, for bigger items 14 Eur, European Union 14 Eur.
  • The delivery fee can be adjusted by the distance of the country the goods are dispatched to.
  • The delivery fee outside of the Czech and Slovak republic will be calculated by the weigh and the delivery place. The total amount in an order will be confirmed via email by our staff. Then we ask to settle the amount to our bank account. Once we receive the money the order will be sent to the delivery address and you will be informed when the order's been dispatched.
  • If we have the items in stock, we will send them to the costumer address at latest 2 working days after we received the payment.
  • All the items we send by Czech post (unless provided otherwise) you are to be received within 5 working days depending of the country od destination.
  • If the items are not in stock, we will inform the costumer immediately by e-mail or phone.
  • The packages will be sent by shipping company PPL or Czech post.
PERSONAL COLLECTION
 
Once you confirm your order by e-mail or phone , opening hours are 9:00-16:00 at :
Zenone, s.r.o.
Cejl 72
602 00 Brno
tel/fax.: +420 541249116
e-mail: info@gazella.cz , info@zenone.cz